The Lab · FitMotionLab

Support

Need a hand? Email us at contact@fitmotionlabapp.com and we’ll get back to you. The answers below cover the most common questions.

Reset your password

On the sign-in screen, choose “Forgot password” and enter your email. We’ll send a reset link. If you were part of our early testing group, you may need to set a password this way the first time you sign in.

Free vs. premium

The Lab is free to start — daily check-ins, streaks, warm-ups, build-your-own training, nutrition logging, and the mindset course. Premium unlocks your AI coaching team and a fully adaptive daily workout. Premium access is currently invite-based; if you have a code, enter it in the app under the upgrade screen.

Manage or delete your account

You can delete your account and all associated data at any time from within the app: Account → “Delete my account.” This permanently removes your profile, check-ins, workouts, assessments, and coach conversations. It’s immediate and cannot be undone.

A parent or guardian can make this request on a minor’s behalf by emailing us.

A note on safety

The Lab’s coaching is general performance and training guidance — it does not diagnose or treat, and it is not a substitute for a medical professional. If you feel significant pain, stop and seek an in-person evaluation.

Contact

Still stuck, or have feedback? Reach us any time at contact@fitmotionlabapp.com.